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Travel Policy

TERMS AND CONDITIONS

CONTACT:
IF YOU DO NOT RECEIVE AN EMAIL CONFIRMATION FOR YOUR TICKET PURCHASE. PLEASE CHECK YOUR EMAIL OR CONTACT THE AIRLINE OFFICE. YOU MAY ALSO CHECK THE STATUS OF YOUR BOOKING BY CONTACTING THE AIRLINE OFFICE DIRECTLY FOR FURTHER ASSISTANCE. WE KINDLY ADVISE YOU TO PROVIDE A REACHABLE CONTACT NUMBER WHEN MAKING YOUR BOOKING.
CHECK-IN TIME:
PASSENGERS ARE REQUESTED TO REPORT AT THE AIRTHANLWIN CHECK-IN COUNTER AT LEAST TWO HOURS PRIOR TO SCHEDULED DEPARTURE. THE CHECK-IN COUNTER WILL BE CLOSED 30 MINUTES PRIOR TO DEPARTURE. BOARDING WILL COMMENCE SHORTLY AFTER CHECK-IN HAS CLOSED. AIRLINE WILL NOT BE RESPONSIBLE FOR LATE REPORTING OF PASSENGERS.
CURRENCY:
ALL TICKETS FOR BOTH LOCAL (MYANMAR CITIZEN) AND FOREIGNER (OTHER) MUST BE PAID IN MMK (MYANMAR KYAT).
CARRY-ON BAGGAGE ALLOWANCE:
ONLY ONE CARRY-ON BAG IS ALLOWED PER PASSENGER, NOT MORE THAN 5 KG IN WEIGHT. MAXIMUM SIZE – (LENGTH 14 INCHES x WIDTH 9 INCHES x HEIGHT 22 INCHES)
BAGGAGE ALLOWANCE:
20 KG ALLOWANCE FOR ADULT AND CHILD, AND NO ALLOWANCE FOR INFANT.
EXCESS BAGGAGE FEES:
EXCESS BAGGAGE CHARGES MAY VARY BASED ON THE TRAVEL SECTOR.
LOST/DAMAGE BAG COMPENSATION:
MAXIMUM LIABILITY FOR LOST OR DAMAGED BAGGAGE IS MMK 50,000 PER KG.
NO SHOW:
NO SHOW PENALTIES FOR BOTH LOCAL (MYANMAR CITIZEN) AND FOREIGNER (OTHER) PASSENGERS ARE 35% OF BASED FARE WHICH WILL BE APPLIED AT THE TIME OF REBOOKING OR REFUNDING.
TICKET CHANGE:

DATE CHANGE FEES FOR LOCAL (MYANMAR CITIZEN) IS MMK 20,000/- AND MMK 75,000/- FOR FOREIGNER (OTHER). IF REBOOKING IS MADE TO DIFFERENT FARE CLASS, APPLICABLE FARE DIFFERENCE SHALL BE COLLECTED IN ADDITION TO DATE CHANGE FEES. NAME CHANGE FEES FOR LOCAL (MYANMAR CITIZEN) AND FOREIGNER (OTHER) WILL BE COLLECTED MMK 100,000/- AND ALLOWED ONE TIME ONLY (DO NOT ALLOW NAME CHANGE FOR NO SHOW PAX,TACHILEIK, HOMALIN, MYITKYINA AND KALAY RELATED SECTORS).

REFUND:
REFUND SHALL BE PROCESSED IN ACCORDANCE WITH THE VALIDITY OF THE TICKET, VARIES DEPENDING ON THE APPLICABLE FARE CLASS. ALL REFUND APPLICATIONS MUST BE SUBMITTED WITHIN THE TICKET’S VALIDITY PERIOD. THE AIRLINE RESERVES THE RIGHT TO DECLINE ANY REFUND REQUESTS SUBMITTED AFTER THE EXPIRATION OF THE TICKET’S VALIDITY.
RECONFIRM:
PLEASE RECONFIRM YOUR INTENTION OF USING YOUR CONTINUING OR RETURN RESERVATION. TO DO SO, PLEASE INFORM THE AIRLINE OFFICE AT THE POINT WHERE YOU INTENT TO RESUME YOUR JOURNEY AT LEAST 72 HOURS BEFORE DEPARTURE OF YOUR FLIGHT. FAILURE TO RECONFIRM WILL RESULT IN THE CANCELLATION OF YOUR RESERVATION(S).
PASSENGER CONNECTION FROM/TO OTHERS AIRLINES:
AIR THANLWIN ASSUMES NO RESPONSIBILITY FOR ANY MISSED CONNECTION FLIGHT DUE TO DELAY, REVISED TIMING OR FLIGHT CANCELLING, AND NOT LIABLE FOR ANY ALTERNATIVE ARRANGEMENT AND ANY COMPENSATION FOR SUCH PASSENGER TO CONNECT TO OTHER AIRLINES FLIGHT. NO RESPONSIBILITY FOR HOTEL ACCOMMODATION, MEAL AND LOCAL TRANSPORTATION.
NOTICE FOR CREDIT/DEBIT CARD PAYMENT:
AIR THANLWIN RESERVES THE RIGHT TO REQUEST TO THE CARD HOLDER WHO MUST BE PRESENT (IN PERSON) THE CREDIT/DEBIT CARD AND THEIR ID TO AIRLINE PERSONAL FOR VERIFICATION AT THE AIRPORT CHECK-IN COUNTER OR AT ANY STATION OFFICER PRIOR TO TRAVEL. IF SUCH A REQUIREMENT IS NEEDED, PASSENGER MAY NOT BE ALLOWED TO CHECK IN AND YOU WILL BE ASKED TO PURCHASED A NEW TICKET USING A DIFFERENT CREDIT/DEBIT CARD. YOU MAY APPLY FOR A REFUND OF THE ORIGINAL TICKET.
NOTICE OF GOVERNMENT IMPOSED TAXES AND FEES:
THE PRICE OF THIS TICKET MAY INCLUDE TAXES AND FEES WHICH ARE IMPOSED ON AIR TRANSPORTATION BY GOVERNMENT AUTHORITIES. THESE TAXES AND FEES, WHICH MAY REPRESENT A SIGNIFICANT PORTION OF THE COST OF AIR TRAVEL, ARE EITHER INCLUDED IN THE FARE OR SHOWN SEPARATELY IN THE “TAX” BOX OF THIS TICKET. YOU MAY ALSO BE REQUIRED TO PAY TAXES OR FEES NOT ALREADY COLLECTED.
ADVISE TO PASSENGERS ON LIMITATION OF LIABILITY
PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF ORIGIN ARE ADVISED THAT THE PROVISIONS OF ATREATY KNOWN AS THE WARSAW CONVENTION MAY BE APPLICABLE TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION ENTIRELY WITHIN THE COUNRY OF ORIGIN OR DESTINATION. FOR SUCH PASSENGERS ON A JOURNEY TO, FROM, OR WITH AN AGREED STOPPING PLACE IN THE UNITED STATES OF AMERICA, THE CONVENTION AND SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN APPLICABLE TARIFFS PROVIDE THAT THE LIABILITY OF PARTIES TO SUCH SPECIAL CONTRACTS FOR DEATH OF OR PERSONAL INJURY TO PASSENGERS IS LIMITED IN MOST CASES TO PROVEN DAMAGES NOT TO EXCEED US $ 75,000 PER PESSENGER, AND THAT THIS IS LIABILITY UP TO SUCH LIMIT SHALL NOT DEPEND ON NEGLIGENCE ON THE PART OF THE CARRIER. FOR SUCH PASSENGERS TRAVELING BY A CARRIER NOT APARTY TO SUCH SPECIAL CASES IT APPROXIMATELY US $ 10,000 OR US $ 20,000. THE NAMES OF CARRIERS, PARTIES TO SUCH SPEICAL CONTRACTS, ARE AVAILABLE AT ALL TICKET OFFICES OF SUCH CARRIERS AND MAY BE EXAMINED ON REQUEST. ADDITIONAL PROTECTION CAN USUALLY BE OBTAINED BY PURCHASING INSURANCE FROM A PRIVATE COMPANY. SUCH INSURANCE IS NOT AFFECTED BY ANY LIMITATION OF THE CARRIER’S LIABILLITY UNDER THE WARSAW CONVENTION OR SUCH SPECIAL CONTRACTS OF CARRIAGE. FOR FURTHER INFORMATION, PLEASE CONSULT YOUR AIRLINE OR INSURANCE COMPANY REPRESENTATIVE.

NOTE: THE LIMIT OF LIABILITY OF US $ 75,000 ABOVE IS INCLUSIVE OF LEGAL FEES AND COSTS EXCEPT THAT IN CASE OF A CLAIM BROUGHT IN A STATE WHERE PROVISION IS MADE FOR SEPARATE AWARD OF LEGAL FEES AND COSTS, THE LIMIT SHALL BE THE SUM OF US$ 58,000 EXCLUSIVE OF LEGAL FEES AND COSTS.

NOTICE OF BAGGAGE LIABILITY LIMITATIONS
LIABILITY FOR LOSS, DELAY, OR DAMAGE TO BAGGAGE IS LIMITED UNLESS A HIGHER VALUE IS DECLARED IN ADVANCE AND ADDITIONAL CHARGES ARE PAID. FOR MOST INTERNATIONAL TRAVEL (INCLUDING DOMESTIC PORTIONS OF INTERNATIONAL JOURNEYS) THE LIABILITY LIMIT IS APPROXIMATELY US$ 9.07 PER POUND (US $ 20.00 PER KILO) FOR CHECKED BAGGAGE AND US$ 400.00 PER PASSENGER FOR UNCHECKED BAGGAGE. FOR TRAVEL WHOLLY BETWEEN US POINTS, FEDERAL RULES REQUIRE ANY LIMIT ON AN AIRLINE’S BAGGAGE LIABILITY TO BE AT LEAST US $ 1.250.00 PER PASSENGER. EXCESS VALUATION MAY BE DECLARED ON CERTAIN TYPES OF ARTICLE. SOME CARRIERS ASSUME NO LIABILITY FOR FRAGILE, VALUABLE OR PERISHABLE ARTICLES. FURTHER INFORMATION MAY BE OBTAINED FROM THE CARRIER.
VALIDITY:
CERTAIN FARES (MOSTLY DISCOUNTED FARE EXCURSION, GROUP OR INCLUSIVE TOUR) RESTRICT THE VALIDITY OF YOUR TICKETS, THE DATES OF YOUR JOURNEYS OR VOLUNTARY CHANGES OF ROUTING. WHEN IN DOUBLT, PLEASE CHECK WITH YOUR BOOKING OFFICE.
NOTICE:
IF THE PASSENGER JOURNEY INVOLVES AN ULTIMATE DESTINATION OR STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE THE WARSAW CONVENTION MAY BE APPLICABLE AND THE CONVENTION GOVERNS AND, IN MOST CASES, LIMITS THE LIABILITY OF CARRIERS FOR DEATH OR PERSONAL INJURY AND IN RESPECT OF LOSS OF OR DAMAGE TO BAGGAGE. SEE ALSO NOTICES HEADED “ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY” AND “NOTICE OF BAGGAGE LIABILITY LIMITAITONS”.
CONDITIONS OF CONTRACT:
  1. AS USED IN THE CONTRACT “TICKET” MEANS THIS PASSENGER TICKET AND BAGGAGE CHECK OF WHICH THESE CONDITIONS AND THE NOTICES FROM PART, ‘CARRIAGE’ IS EQUIVALENT TO ‘TRANSPORTATION’. ‘CARRIER’ MEANS ALL AIR CARRIERS THAT CARRY OR UNDERTAKE TO CARRY THE PASSENGER OR HIS BAGGAGE HEREUNDER OR PERFORM ANY OTHER SERVICE INCIDENTAL TO SUCH AIR CARRIAGE. ‘WARSAW CONVENTION’ MEANS THE CONVERTION FOR THE UNIFICATION OF CERTAIN RULES RELATING TO INTERNATIONAL CARRIAGE BY AIR SIGNED AT WARSAW. 12TH OCTOBER 1929, OR THAT CONVENTION AS AMENDED AT THE HAGUE, 28TH SEPTEMBER 1955, WHICHEVER MAY BE APPLICABLE.
  2. CARRIAGE HEREUNDER IS SUBJECT TO THE RULES AND LIMITATIONS RELATING TO LIABILITY ESTABLISHED BY THE WARSAW CONVENTION UNLESS SUCH CARRIAGE IS NOT INTERNATIONAL CARRIAGE AS DEFINED BY THE CONVENTION.
  3. TO THE EXTENT NOT IN CONFLICT WITH THE FOREGOING CARRIAGE AND OTHER SERVICES PERFORMED BY EACH CARRIER ARE SUBJECT TO (I) PROVISIONS CONTAINED IN THIS TICKET, (ii) APPLICABLE TARIFFS, (iii) CARRIERS CONDITIONS OF CARRAGE AND RELATED REGULATIONS WHICH ARE MADE PART HERE OF (AND ARE AVAILABLE ON APPLICATION AT THE OFFICES OF CARRIER). EXCEPT IN TRANSPORTATION BETWEEN A PLACE, IN THE UNITED STATES OR CANADA AND ANY PLACE OUTSIDE THEREOF TO WHICH TARIFFS IN FORCE IN THOSE COUNTRIES APPLY.
  4. CARRIERS’S NAME MAY BE ABBREVIATED IN THE TICKET. THE FULL NAME AND ITS ABBREVIATION BEING SET FORTH IN CARRIER’S TARIFFS, CONDITIONS OF CARRIAGE, REGULATIONS OR TIMETABLES. CARRIERS’S ADDRESS SHALL BE THE AIRPORT OF DEPARTURE SHOWN OPPOSITE THE FIRST ABBREVIATION OF CARRIER’S NAME IN THE TICKET; THE AGREED STOPPING PLACES ARE THOSE PLACES SET FORTH IN THIS TICKET OR AS SHOWN IN CARRIER’S TIMETABLES AS SCHEDULED STOPPING PLACES ON THE PASSENGER’S ROUTE; CARRIAGE TO BE PERFORMED HEREUNDER BY SEVERAL SUCCESSIVE CARRIERS IS REGARDED AS SINGLE OPERATION.
  5. AN AIR CARRIER ISSUING A TICKET FOR CARRIAGE OVER THE LINES OF ANOTHER AIR CARRIER DOES SO ONLY AS ITS AGENT.
  6. ANY EXCLUSION OR LIMITATION OF LIABILITY OF CARRIER SHALL APPLY TO AND BE FOR THE BENEFIT OF AGENTS, SERVANTS AND REPRESENTATIVES OF CARRIER AND ANY PERSON WHOSE AIRCRAFT IS USED BY CARRIER FOR CARRIAGE AND ITS AGENTS, SERVANTS AND REPRESENTATIVES.
  7. CHECKED BAGGAGE WILL BE DELIVERED TO BEARER OF THE BAGGAGE CHECK. IN CASE OF DAMAGE TO BAGGAGE MOVING IN INTERNATIONAL TRANSPORTATION COMPLAINT MUST BE MADE IN WRITING TO CARRIER FORTHWTIH AFTER DISCOVERY OF DAMAGE AND AT THE LATEST WITHIN SEVEN DAYS FROM THE RECEIPT IN CASE OF DELAY COMPLAINT MUST BE MADE WITHIN 21 DAYS FROM DATE THE BAGGAGE WAS DELIVERED. SEE TARIFFS OR CONDITIONS OF CARRIAGE REGARDING NON- INTERNATIONAL TRANSPORTATION.
  8. THIS TICKET IS GOOD FOR CARRIAGE FOR ONE YEAR FROM DATE OF ISSUE, EXCEPT AS OTHERWISE PROVIDED IN THIS TICKET, IN CARRIER’S TARIFFS CONDITIONS OF CARRIAGE, OR RELATED REGULATIONS. THE FARE FOR CARRIAGE HEREUNDER IS SUBJECT TO CHANGE PRIOR TO COMMENCEMENT OF CARRIAGE. CARRIER MAY REFUSE TRANSPORATATION IF THE APPLICABLE FARE HAS NOT BEEN PAID.
  9. CARRIER UNDERTAKES TO USE ITS BEST EFFORTS TO CARRY THE PASSENGER AND BAGGAGE WITH RESONABLE DISPATH. TIMES SHOWN IN TIMETABLES OR ELSEWHERE ARE NOT GUARANTEED AND FROM NO PART OF THIS CONTRACT. CARRIER MAY WITHOUT NOTICE SUBSTITUTE ALTERNATE CARRIERS OR AIRCRAFT AND MAY ALTER OR OMIT STOPPING PLACES SHOWN ON THE TICKET IN CASE OF NECESSITY. SCHEDULES ARE SUBJECT TO CHANGE WITHOUT NOTICE. CARRIER ASSUMES NO RESPONSIBILITY FOR MAKING CONNECTIONS.
  10. PASSENGERS SHALL COMPLY WITH GOVERNMENT TRAVEL REQUIREMENTS, PRESENTS EXIT, ENTRY AND OTHER REQUIRED DOCUMENTS AND ARRIVE AT AIRPORT BY TIME FIXED BY CARRIER OR, IF NO TIME IS FIXED, EARLY ENOUGH TO COMPLETE DEPARTURE PROCEDURES.
  11. NO AGENTS, SERVANTS OR REPRESENTATIVE OF CARRIER HAS AUTHORITY TO ALTER, MODIFY OR WAIVE ANY PROVISON OF THIS CONTRACT.
DISCLAIMER:

CUSTOMER AGREE WITH OUR DISCLAIMER WHEN BOOKING THE FLIGHT TICKET ON www.airthanlwin.com: PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSION THAT MAY APPLY TO YOU.

  1. THE FARE PRICES PROVIDED FOR THE FOREIGNER PASSENGERS ARE QUOTED IN US DOLLORS AND LOCAL PASSENGERS ARE QUOTED IN MMK KYATS. FARES AND AVAILABILITY ARE SUBJECT TO CHANGE UNTIL TICKETED. PRICES ARE GUARANTED ONLY AT TIME OF PURCHASE. PURCHASED TICKETS ARE REFUNDABLE AND NON-TRANSFERABLE. EACH TICKET MUSTBE BOOKED IN THE PASSENGER’S NAME AS IT IS PRECISELY DISPLAYED ON A GOVERNMENT ISSUED ID. CHANGING NAME ON TICKETS IS PROHIBITED. THE TOTAL FARE OF YOUR TICKET WILL BE COLLECTED WHEN YOU FINISH THE SECOND STEP FOR ISSUING TICKET. YOU CAN REQUEST TO VOID THIS TRANSACTION ANY TIME BEFORE ISSUING THE TICKET.
  2. THERE ARE TWO STEPS FOR PAYMENT TO GET AIRFARE ON OUR WEBSITE. WHEN YOU MAKE A BOOKING ON OUR WEBSITE, YOU AGREED WITH OUR AIR FARES AND PAYMENT PROCESS. USERS ARE ADVISED TO READ THE AIR THANLWIN’ S TERMS AND CONDITIONS CAREFULLY.
  3. IN CASE THE CUSTOMERS WANT TO CANCEL THE BOOKING AT THE FIRST STEP, YOU COULD SENT US THE CANCEL REQUEST. WE WILL VOID THE TRANSACTION IF THE PAYMENT HAS NOT CREDITED YET.
  4. IN CASE THE CUSTOMERS HAVE TO MISUNDERSTOOD/MISLEADING OUR PROCESS, POLICIES, IF YOU CANNOT REACH US OVER PHONE, EMAIL, OTHER CHANNELS, WE WILL VOID THE TRANSACTION OR REFUND TO YOUR ACCOUNT WITHIN 30 DAYS, AND THE TICKET WILL NOT BE VALID AFTER WE HAVE PROCESSED.
  5. THE PRICE WHICH WE SHOW ON OUR WEBSITE IN USD/MMK. WHEN WE VOID THE TRANSACTIONS/MAKE A REFUND, WE WIL VOID/REFUND THE EXACT AMOUNT THAT YOU PAID ON OUR WEBSIDE IN USD/MMK, AND WE DON’T TAKE ANY RESPONSIBILITY FOR FOREIGN EXCHANGE RATES. AIRFARES CHANGE REGULARLY AND EACH FARE HAS SPECIFIC TERMS AND CONDITIONS SET BY THE AIRLINE SUCH AS REFUND AND CANCELLATION RULES WHICH AFFECT THE PRICE. FARES ARE NOT GUARANTEED UNTIL AIRLINES TICKET CONFIRMS YOUR BOOKING AND PAYMENT IS MADE IN FULL.
  6. PASSPORT/TRAVEL VISA: TRAVEL OUTSIDE OF YOUR HOME COUNTRY MAY REQUIRE THE NEED FOR VALID TRAVEL DOCUMENTS SUCH AS: PASSPORT, VISA, RE-ENTRY PERMIT, HEALTH CERTIFICATE, INOCULATION RECORD, A TICKET FOR THE RETURN JOURNEY OR CONTINUANCE OF YOUR TRIP, OR ANY COMBINATION THEREOF. THE RESPONSIBILITY FOR THE PROPER DOCUMENTATION RESTS WITH THE INDIVIDUAL PASSENGERS, NOT AIR THANLWIN LIMITED. CONCERNS ABOUT THE REQUIRED TRAVEL DOCUMENTS MAY BE RESOLVED BY CONTACTING THE APPROPRIATE CONSULATE OR EMBASSY.
ISSUED BY: AIR THANLWIN
ATTENTION:
FOR PASSENGER’S CONVENIENCE AND SAFETY/SECURITY REASONS, IT IS ALLOWED TO CARRY ON BOARD ONLY ONE CABIN BAGGAGE WITHIN REASONABLE SIZE AND SHAPE IN THE CABIN TO FIT UNDER PASSENGER’S SEAT. PLEASE DO NOT ASK OUR PERSONNEL TO EXCUSE THESE ARTICELS IN ANY WAY AS THEY ARE NOT AUTHORIZED TO COMPLY WITH SUCH A REQUEST.