Agent Login
Agent Login

Frequently Asked Questions

1. What time do I have to check in?

Please arrive at the check-in counter at least 2 hours before departure time. Check in counter will Close 30 minutes before departure time.

2. What is the allowance for checked baggage in Air Thanlwin?

The standard baggage allowance for Air Thanlwin is 20kg for checked luggage and 5kg for in-cabin baggage.
Excess baggage will be charged accordingly, USD1-3 per kg depending on the destinations.

3. Is an infant entitled to any baggage allowance?

There is no baggage allowance for infant.

4. Terms and Conditions on board

PROHIBITION ON USE OF PORTABLE ELECTRONIC DEVICES IN AIRCRAFT

Almost all portable electronic devices used by aircraft crew and passengers have not been designed to the stringent standards normally applied to aircraft equipment. By using portable electric devices in aircraft both in flight and on the ground, the radio signals transmitted from these devices can interfere with the navigational and communication equipment that may jeopardize aircraft safety. Therefore being Myanmar as the member of ICAO contracting states, Department of Civil Aviation has decided to follow the international convention and prohibit the use of portable electronic devices in public transport aircraft during the entire flight.

Portable electronic devices include, but only not limited to the following equipment.
1. Mobile telephone
2. Cellular telephone
3. Portable video equipment
4. Laptop or portable PC without printer
5. Electronic games, electronic calculators and electronic shavers
6. Cassette/CD/DVD/minidisk players (used electronic headphones only), MP3 players (used electronic headphone only).

Lost and Found

  • To report lost items, please inform a member of our staffs immediately. Air Thanlwin staff will guide you through the necessary procedures.
  • Please be informed that Air Thanlwin is not responsible for any lost items.

Please note:

  • Lost items are unchecked items often lost at Aircrafts or airports.
  • Passport and Identification items may be handed over to the local airport authorities.
  • Unclaimed properties are generally kept for 30 days.
  • All items over 30 days will be disposed or donated.
  • Please note this may be subject to change in accordance with each governing regulation.